Your privacy matters to us. This Privacy Policy explains how phplago collects, uses, stores, and protects the personal information of Filipino players on our platform — in plain language you can actually understand.
phplago ("phplago," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online bingo, casino, and gaming platform at phplago.org. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.
This Policy applies to all users of the phplago Platform, including visitors who browse without registering, registered players, and former account holders. It covers all interactions with phplago, including through our website, mobile platform, customer support channels, and marketing communications.
By registering an account or using the phplago Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.
phplago collects personal data that you provide directly, data generated through your use of the Platform, and data obtained from third parties where permitted by law. The categories of personal data we collect include:
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, date of birth, government ID | You / KYC provider |
| Contact | Email, mobile number, address | You |
| Financial | GCash number, bank account, card details | You / Payment processors |
| Technical | IP address, device type, browser | Automatically collected |
| Usage | Games played, session data, wager history | Automatically collected |
| Communications | Support chat, emails, feedback | You |
phplago uses your personal data only for legitimate, specified purposes. We do not sell your personal data to third parties. The primary purposes for which we process your data include:
Under the Philippine Data Privacy Act of 2012, phplago processes your personal data on the following legal bases:
phplago does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:
We share data with trusted third-party service providers who assist us in operating the phplago Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud prevention and AML screening services, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
phplago may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine regulatory authorities where required by law or in response to a valid legal request.
We may disclose personal data to law enforcement agencies where required by a court order, subpoena, or other valid legal process, or where we believe disclosure is necessary to prevent fraud, protect the safety of our players, or comply with applicable law.
In the event of a merger, acquisition, or sale of all or substantially all of phplago's assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the applicable privacy terms before your data is transferred and becomes subject to a different privacy policy.
phplago uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and analyze how our services are used. A cookie is a small text file placed on your device when you visit our website.
You can control non-essential cookies through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect the functionality of the phplago Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
Most browsers allow you to view, manage, and delete cookies through their settings menus. Refer to your browser's help documentation for specific instructions on managing cookies on your device.
phplago retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:
When personal data is no longer required, phplago will securely delete or anonymize it in accordance with our data disposal procedures.
phplago implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phplago:
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request.
The phplago Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. phplago does not knowingly collect personal data from individuals under the age of 21.
During registration, all players are required to confirm that they are at least 21 years of age and to submit valid government-issued identification for age verification. Any account found to be held by a person under 21 will be immediately closed, all funds will be returned to the registered payment method, and all personal data associated with the account will be deleted in accordance with our data retention policy.
If you are a parent or guardian and believe that a minor has registered on the phplago Platform using false information, please contact us immediately at [email protected] so that we can take appropriate action.
phplago primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and KYC verification services — may process data in other countries.
Where personal data is transferred outside the Philippines, phplago ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to process your data in accordance with standards equivalent to those required under the Philippine Data Privacy Act of 2012.
By using the phplago Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
phplago reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how phplago protects your personal data. Your continued use of the phplago Platform following any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phplago, please contact our Data Protection Officer (DPO):
phplago Data Protection Officer
Email: [email protected]
Subject Line: Data Privacy Request
Response Time: Within 15 business days of receipt
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by phplago. For more information on your rights under the Data Privacy Act, visit the NPC's official resources.
For responsible gaming concerns, please visit our Responsible Gaming page for tools and resources available to all phplago players.
Six key commitments we make to every Filipino player on our platform
Your personal data is safe with us. Join hundreds of thousands of Filipino players who trust phplago for secure, fair, and responsible online gaming.
21+ phplago is intended for adults 21 years and older. Please play responsibly.